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I have had no issues downloading firmware updates for what are now 5-year-old motherboards. I have pretty much nothing but their motherboards in my servers at home, and I can't afford bleeding edge, so I buy older hardware (but often still new in box). And, I'm perfectly fine with a company that says "we will stop writing any firmware updates for hardware X months after that hardware is last sold by us".Īn example of a company that does it right is SuperMicro. It's not like I'm asking them to replace an out-of-warranty hard drive for free. The key is, software/firmware patches are like any other digital data, in that they have essentially zero cost to the manufacturer after they are created. Why should I keep paying money for the same hardware?
#Hp service pack for proliant spp firefox update
Part of the reason I'm likely buying new hardware from them is that three-to-five-year-old hardware that still generally works fine is a good sign that they make a quality product.īut, an issue could come up with that old hardware that a firmware update fixes, and the company has a choice: get me the patch or stop getting money from me for new hardware as I drop them for somebody with better customer service. Who says I'm not paying them money? I could have spent a lot of money buying other hardware from them. If you haven't paid them any money for THREE YEARS are you really their customer still? * actually, warranty probably wouldn't cover this sort if user-stupidity either, but you get my point -)
#Hp service pack for proliant spp firefox software
Why some software vendors have somehow gotten it into their heads that they have the right to sell us lemons and then make us pay for the privilege of fixing their mistakes. If a serious flaw is found in a car, it doesn't matter if it is this year's model or from ten years ago, or whether you are the original owner or have purchased it used you are entitled to that fix. This should be no different than how automobile companies are expected to act.
#Hp service pack for proliant spp firefox password
But if I'm sold an internet firewall that has a secret admin password that can't be changed, it's the company's responsibility to provide the necessary fix so the firewall works as expected. If I plug my 120v (US) router into a 240V (uk) outlet and let out the magic smoke and am out of warranty* that's fair. If they sold me a product that has known issues then it is their responsibility to provide the fixes, regardless of whether or not I am in warranty. The warranty covers problems with the device caused in the field. More importantly, it is THEIR job to provide me with a working product. Select server firmware and SPP on these products will only be accessed through the HP Support Center to customers with an active support agreement, HP CarePack, or warranty linked to their HP Support Center User ID and for the specific products being updated.' If a manufacturer ships hardware with exploitable defects and takes more than three years to identify them, should the consumer have to pay for the vendor to fix the these defects?"
In line with this commitment, starting in February 2014, Hewlett-Packard Company will change the way firmware updates and Service Pack for ProLiant (SPP) on HP ProLiant server products are accessed.
#Hp service pack for proliant spp firefox download
Only HP customers and authorized channel partners may download and use support materials.
We continue to offer a differentiated customer experience with our comprehensive support portfolio. They said, 'HP has made significant investments in its intellectual capital to provide the best value and experience for our customers. New submitter josh itnc writes "In a move that is sure to put a wedge between HP and their customers, today, HP has issued an email informing all existing Enterprise Server customers that they would no longer be able to access or download service packs, firmware patches and bug-fixes for their server hardware without a valid support agreement in place.
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